8 Characteristics of a Good Disaster Recovery Manager
The characteristics of a good disaster recovery manager and leader in a crisis like a recovery process are to make decisions which are are situational aware and provide up-to-date information both up and down the organizations. It is too late to work out how you get the information when the crisis has happened, so a way of monitoring potential problems needs to be constantly running. Despite this, when the crisis erupts, managers can still fail if they are not perceived as being “on top of the situation.”
Some ways in which they can show this level of leadership are:
- Always tell the truth based on the facts that are available.
- If you don’t know answers to a question, explain why and when you might know.
- Always follow up on what you promise.
- Do not delay making decisions and taking action. If you delay taking action, you almost always make things worse and are seen to be drifting.
- Concentrate on protecting reputation, not necessarily minimizing short-term financial loss.
- Ensure proper processes and systems are in place so that situation changes can be constantly monitored and responses modified as appropriate.
- Communicate with all stakeholders, regularly and often. Make sure technical mechanisms are in place and the correct people are involved.
- Ensure that internal and external messages are consistent. Do not tell the media one thing and staff something different.