A growing number of enterprise employees are telecommuting – ranging from ad hoc work from home due to temporary family situations to full-time telework/home work arrangements. In fact, a recent survey found that 23% of the North American and European enterprises (companies with 1,000 or more employees) responded that a significant portion of employees spend 20% or more of their working time telecommuting or working away from the office
A study conducted over 10 a month period at CTrip.com, a billion-dollar NASDAQ-listed company based in Shanghai compared the productivity of call-center workers who worked from home four days a week with workers performing the same work from rows of office cubicles.
Home workers were more productive. An analysis showed they answered more calls and worked more hours because they took shorter breaks and used less sick leave. The home workers also reported being happier than the office workers, and fewer of them quit. Retention of quality workers is important to keeping company recruitment and training costs down, so Bloom calls it a “no brainer” for CTrip to offer a working-from-home alternative to other workers. In this case, the average home worker saved the company about $2,000, nearly as much as his or her annual salary.