The Customer (user) and the CIO do not work as a team — The key is to engage users in dialogues. Involve them in application design and prototyping so they already know and buy into how the the CIO is saying will work for
Users who do not understand what the scope of the CIO’s activities are — User offer reams of tweak suggestions and never accept an application as being complete for a given release.
Too many disparate tools that are not integrated — CIO’s infrastructure is not crisply defined. Each IT Pro wants you to use their own and it isn’t always clear which tools are subordinate to other infrastructure management solutions.
Platform loyalty – Windows, iOS, UNIX and Linux — IT’s strength is its technical know-how. To transition to a new platform and provide the training and support is critical for the CIOs success.
Project management that does not meet everyone’s expectations — Despite new project management techniques and tools, project management remains a weak area in IT.
Documentation Lacking or Poor — Documentation isn’t stressed in IT, which makes it a weak link in most IT work.
Poor data quality — The best technology in the world isn’t going to change duplicate customer records with misspelled addresses or incomplete phone numbers.
Buzz Words — IT (like other technical disciplines) can become so comfortable using acronyms and jargon that it doesn’t realize that it is using these terms with business users who might not understand them.
Unrealistic deadlines — The pace of business is relentless and quick. As usual, IT gets pushed into accepting project deadlines that are too aggressive for the work that needs to be done.
Poor people skills — CIOs should recognize this by budgeting for and providing people skills training to key IT contributors — and they should up the ante by soliciting feedback from end users on the quality of IT interpersonal communications.
M. Victor Janulaitis is the CEO of Janco Associates. He has taught at the USC Graduate School of Business, been a guest lecturer at the UCLA's Anderson School of Business, a Graduate School at Harvard University, and several other universities in various programs.
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