CIO Issues with workload, budgeting, and staffing

CIO issues are made more complex as staffing levels and budgets remain flat

IT Hiring IT Job Descriptions IT Salary SurveyAs the 2014 budgeting cycle starts, CIOs clearly have their hands full with juggling today’s fast-changing technology plus BYOD and numerous trends that intersect with the enterprise, including social media, cloud computing, big data and the growing use of consumer technology.

Navigating this environment requires different thinking, but also an entirely different approach to IT staffing. The need for technical bits and bytes expertise hasn’t gone away, but there are new staffing requirements that cannot be ignored.

A May 2013 study conducted by consulting services firm Avanade found that IT executives overwhelmingly are using social collaboration at work (77 percent says they rely on the technology) yet these same business and IT leaders have a false sense of accomplishment. Few have moved beyond Twitter and Facebook, which lack enterprise collaboration features. GoToMeeting is one tool that does seem to be working well

Similar disconnects exists in a number of other areas, including mobility, crowdsourcing, big data and cloud integration. As a result, many organizations are just overloaded, under budget and understaffed

IT staffing, required for this new reality,  is based on more than computing and IT knowledge or casual familiarity with a particular subject.

As a result, CIOs must re-examine and reinvent the way they find and manage and train IT staff. They must create new hiring categories and new positions. In some cases, an enterprise might require hiring bright people that do not come from an IT background but possess the intelligence and mental flexibility to learn about information technology.

CIOs and other IT leaders who succeed are likely to engineer an IT organization that understands the businesses as well as business leaders understand the business. They are far more likely to connect the technology dots and unleash a level of creativity and innovation that’s vital for today’s digital enterprise.

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Author: Victor Janulaitis

M. Victor Janulaitis is the CEO of Janco Associates. He has taught at the USC Graduate School of Business, been a guest lecturer at the UCLA's Anderson School of Business, a Graduate School at Harvard University, and several other universities in various programs.