10 Points of CIO focus in Disaster Recovery and Business Continuity Planning

Top 10 points of CIO focus in planning

10 points of CIO focus that need to be addressed in Disaster Recovery and Business Continuity Planning

Disaster Recovery
  1. Business resiliency during and after the event – What is the capacity of your company to adapt to change after an unplanned business operations disruption?  CIOs need to address – crisis management, incident response, business continuity, disaster recovery and pandemic planning – are integrated into one set of processes and capabilities that work collectively. This in turn will allow businesses to benefit from minimal disruption in the event of an incident that affects the entire company, and can more effectively spring back from a disruption to its operations.
  2. Business continuity plan location – Where are the applications going to execute after an event occurs? CIOs need to plan for both a physical presence and a cloud operation.
  3. Emergency mass notification – Advancements in social media and communication modes now mean CIOs can reach employees by personal or work email, fax, SMS text, mobile and work or home land line. It is also possible to now store incident management plans, procedures and actions on smartphone or tablet device so users can access the latest information and plans.
  4. Accurate information – Delivery at precisely the right time, to the right people is more important than ever. Bad information degrades the reputation of whoever is delivering it and the company associated with the message deliverer.
  5. Workplace violence – Make your employees feel safer by having practice tests, conducting training and awareness sessions so that they can learn the best way to keep safe. It’s a sensitive and difficult topic to address but you will save lives in the long run; as well as empowering your employees rather than leaving them to feel like lost targets.
  6. Testing your business continuity or crisis management plans – It os one thing to say “Yes, I have a plan”. It’s another thing to say “We have tested the plan and it can support the recent growth of our company.”
  7. Enterprise mobility – The mobile application market is expected to grow by at least 30 percent in the coming year. The continuing shift in the traditional workforce means fewer people in the office and more that work from home. It also means that instant access to work related applications and data must be reliably available at anytime and anywhere.
  8. Social media use – Facebook has become the preferred way to share content, second only to email (for now). Use it to help you get in touch with people or to track what’s going on. It’s important to have a social media plan for incident management as you cannot stop the public talking about issues involving your organization: the key way to deal with this is to be prepared and to respond quickly.
  9. Planning for all risks is a best practice for business resiliency planning – New risks are added every year! The all risks approach encourages a generalized framework for responding to a wide variety of disasters regardless of cause and developing capacities and capabilities critical to preparedness.
  10. Integrated response and recovery – An integrated response means a well-coordinated and communicated response, with a team that trains together. Integrating response teams results in strengthened collaboration and capabilities on the efficiency and effectiveness of responses.

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Author: Victor Janulaitis

M. Victor Janulaitis is the CEO of Janco Associates. He has taught at the USC Graduate School of Business, been a guest lecturer at the UCLA's Anderson School of Business, a Graduate School at Harvard University, and several other universities in various programs.