KPI Metrics are a top priority of C-Level executive

KPI Metrics are a top priority of C-Level executive

KPI Metrics are best tools CIOs can use against the biggest challenges they have to justify staffing and spending levels as they strive to improve IT efficiency. When assessing comparative benchmarks, it is hard to know which metrics to start with. The Metrics for the Internet, Information Technology and Service Management HandiGuide helps CIOs to understand and pick the appropriate comparative benchmarks to justify staffing and spending, improving IT operations and demonstrating the value of IT to the business.

Janco release Version 5 of its KPI Metrics HandiGuide

The Metrics for Internet, IT, and Service Management HandiGuide includes a reporting framework that is easily implemented.  It defines a specific process that can be followed and has a road-map for a KPI metrics report that covers all of the areas that the IT function interacts with including: finance, staffing, infrastructure, productivity, system development, quality assurance, help (service) function, operations, communication and a number of industry specific KPI metrics.

The price of Metrics HandiGuide is based on the core document and whether the user selects specific supporting materials and 12 or 24 months of update service:

KPI metrics
Metrics for IT Download Selected Pages

Metrics IT Service Level Management and IT Cost Control – Platinum Edition

  • Metrics HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.
  • IT Service Management Policy Template (Word) is an 126 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
  • Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.
  • Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 12 full job descriptions in WORD and PDF formats. They are: VP Administration; VP Strategy and Architecture; Director IT Management and Control; Manager Contracts and Pricing; Manager Controller; Manager Metrics; Manager Outsourcing; Manager Service Level Reporting; Metrics Measurement Analyst; Quality Measurement Analyst; System Administrator Unix; and System Administrator Windows.
  • Internet and IT Job Descriptions as individual files in Word formats. Long file names have been used to make customization easier.
  • Latest IT Salary Survey for 73 positions in all major metro areas in the US and Canada.
  • Update Service Available

Analytics – Why CIOs Should Lead the Effort

Analytics – Why CIOs Should Lead the  Effort

IT Performance MetricsFor every business process to be truly successful there needs to be a infrastructure underlying the analytics effort and a leader in order for it to be effective. CIOs are the logical choice to manage analytics and put it to work to serve the organization’s needs.

Metrics for ITMetrics for IT

  1. CIOs manage most of the massive quantities of data that companies are collecting from their own operations, supply chains, production processes and customer interactions. Many CIOs are already using analytics to better understand where the business is strong and where it needs improvement, and how to allocate limited resources more effectively. Analytics empowers CIOs communicate information necessary to control operational business decision-making. Profit can fall between the operational cracks and analytics can be a game changer by leading to improved operational discipline.
  2. Many organizations are already using analytics to address their strategic issues. With analytics, CIOs can continue to expand their management and leadership roles in improving ROI, strengthen their ties throughout the business and expand their influence outside the technology function.
  3. CIOs’ position as the managers of technology across the organization gives them the access to information that is needed when analytics produces insights that debunk some of the myths or accepted wisdom that can reside within the business, or about constraints on business performance. When people are provided observations that do not align with their thinking, there is a tendency to say, “That can’t be right,” and it can be challenging to convince them that the results and the data they’re based on are accurate. If they don’t trust the messenger, they are unlikely to trust the message.

The quality of IT systems and applications is driven by what is measured, the quality control, including version control, that is utilized as the standards of the enterprise.  With that Janco with its clients has created infrastructure tools, which when implemented, assist CIOs and IT organizations to become world class providers of services to their enterprises and customers.