260 IT Job Descriptions updated and released by Janco

Job Descriptions HandiGuide updated and released by Janco

IT Job Descriptions

Park City – Today Janco has released it 2013 Version of the Internet and Information Technology Job Description HandiGuide.

The CEO of Janco Associates, Inc., Mr. M V Janulaitis said, “We continue to keep all of our products current.  To that end we have reviewed all of the position descriptions that were in our earlier addition.  In addition we have added 17 new job descriptions.  We have add one job description for BYOD and desktop support and fourteen (14) for a complete Enterprise Resource Planning function.”

The new job descriptions are:

  • Audio Visual Technician
  • System Administrator Linux
  • Desktop BYOD Support Supervisor
  • Manager Applications
  • Enterprise Resource Planning (ERP) Business Analyst
  • Enterprise Resource Planning (ERP) Data Architect
  • Enterprise Resource Planning (ERP) Decision Support Analyst
  • Enterprise Resource Planning (ERP) Developer
  • Enterprise Resource Planning (ERP) Functional Lead
  • Enterprise Resource Planning (ERP) Infrastructure Administrator
  • Enterprise Resource Planning (ERP) Master Data Analyst
  • Enterprise Resource Planning (ERP) Process Owner
  • Enterprise Resource Planning (ERP) Security Administrator
  • Enterprise Resource Planning (ERP) Security Analyst
  • Enterprise Resource Planning (ERP) Subject Matter Expert
  • Enterprise Resource Planning (ERP) Team Lead
  • Enterprise Resource Planning (ERP) Technical Lead
  • Enterprise Resource Planning (ERP) Trainer

Read On…


IT Job Market grows 10 major findings

Where are the jobs for our college graduates?

IT Job Market growth is slow.  Over the last few years the number of new jobs for college graduates has not kept pace with the number necessary for them all to be gainfully employed.  The job markets that have had the most growth are: Washington DC, Seattle Tacoma Washington, San Jose and Bay Area, and Boston.

IT Job DescriptionsIT Hiring KitIT Salary Survey
Order IT Salary SurveyDownload IT Salary Survey

Many jobs have been added (203,000), however at the same time there has been a significant number of jobs (Over 140,000) that have been eliminated or outsourced — especially in telecommunications and IT service organizations.  The top 10 IT related occupations requiring bachelor degrees that have produced the most jobs within the U.S. in the last 24 months include the following.

  1. Software Developers (Applications and Systems Software):
    70,900 jobs added – 7% growth
    Median Compensation – Applications $85,800 Systems Software $93,200
  2. Accountants/Auditors:
    37,000 jobs added – 3% growth
    Median Compensation – $60,500
  3. Computer Systems Analysts:
    27,000 jobs added – 5% growth
    Median Compensation – $75,300
  4. Human Resources, Training, Labor Relations Specialists:
    22,800 jobs added – 5% growth
    Median Compensation – $52,900
  5. Network and Computer Systems Administrators:
    18,700 jobs added – 5% growth
    Median Compensation – $68,600
  6. Security Analysts, Web Developers, Network Architects:
    15,800 jobs added – 5% growth
    Median Compensation – $72,100
  7. Mechanical Engineers:
    13,900 jobs – 6% growth
    Median Compensation – $76,500
  8. Industrial Engineers:
    12,300 jobs added – 6% growth
    Median Compensation – $74,900
  9. Computer Programmers
    11,600 jobs added – 3% Growth
    Median Compensation – $77,000
  10. Database Administrators
    7,500 jobs added – 7% growth
    Median Compensation – $72,900

Order IT Salary SurveyDownload IT Salary Survey

10 ways a CIO can get ahead

10 Ways a CIO can get promoted

The role of the CIO and CTO is changing as more enterprises more towards a “Value Added” role for the Information Technology function.  Those changes are depicted in the detail job descriptions that have been created for all of the functions with IT — especially for the CIO and CTO.  The table below depicts several of those changes.


Ten ways a CIO can get ahead

  1. Talk the talk of an executive leader. Be the individual who has ideas about what will help the organization grow instead of being a follower.
  2. Walk the walk. Understand the “big picture” of the company strategy and ensure that IT is aligned to support it.
  3. Eliminate ego. Do not use “I” rather “we”. The IT group’s accomplishments are the CIOs. Focus on making IT a success instead of indulging in self-promotion.
  4. Do not micro manage staff.  Give staff including programmers and analysts tools they need with good direction and let them do it.
  5. Look for new solutions.  Do not be happy with the way it is look to how to apply new technologies and engage other departments to identify areas where IT can solve business problems.
  6. Meet your commitments. Do what you say you are going to do, on-time, and within budgets
  7. Be positive.  Focus on what and how to get it done and not what you think cannot achieve.
  8. Focus on selling solutions.  Do not simply endorse a proposal get other to buy in to it as their ideas.
  9. Be responsible. Take ownership of both successes and failures.  Blaming others for failures does the CIO no good
  10. Embrace new technologies.  If  new solution presents itself, think about how it can be implemented in the infrastructure you have or change your infrastructure to support it.

10 BYOD Best Practices for CIOs

BYOD Best Practices for CIOs

BYOD PolicyRecord Management PolicyBring Your Own Devices (BYOD) is exploding all over corporations.  CIOs are in the cross hairs and need to follow best practices into to manage this activity.  If they do not, then they will   be in the same position as CIO who stood in the way of the movement from the corporate desk top to the PC and the sharing of information on the Internet.

Bring Your Own Device Sample

The world class best practices that Janco Associates proposes are:

  1. Implement a BYOD policy with the key users before they just do it on their own – Policies need to be more than IT rules.  Rather they have to take into account issues associated with HR (employee terminations), Legal (compliance), and Security (sensitive information personal and corporate).  Included in the policy should be:
    • Which devices will be supported
    • Data plans and expense re-imbursement
    • Compliance for records management and retention
    • Disaster recovery business continuity considerations
    • Security for devices hacked, lost, and stolen
    • Authorized and un authorized applications
    • Acceptable use agreement that each user must physically sign
    • Privacy of personal data and separation of corporate data
  2. Inventory the types of personal devices key users.  If majority of the users are using Android devices instead of Apple or Microsoft support those devices first
  3. Have a process in place to let users enroll in your BYOD program easily.  The Acceptable Use Agreement signing process should be simple with no hurdles that put too much effort on the users.  The purpose of the process is so that you know what devices are being used and by whom.
  4. Develop internet enabled configuration which can work in a secure Wi-Fi environment.  Basic configuration should include company email, contacts, and calendar(all  segregated from personal one) that is configured on-line and controlled by the BYOD policy
  5. Let users control their own destiny within set BYOD guidelines.  This should include users ability reset passwords and rules for how devices can be wiped remotely.
  6. Segregate corporate data from personal user data.  Users should not be able to alter core corporate applications and when remote wipes occur only corporate data should be eliminated.
  7. Implement a secure information environment and maintain privacy rule for users’ personal information. Administrators should not be able to see personal data.
  8. Monitor data usage by user and device.  Assuming that some of these costs are covered by the company this is a necessary step to validate authorized use only is occurring.
  9. Report and modify applications based on data and application usage.  Validate that users are only doing what they are authorized to do with the corporate assets that they have.
  10. Manage your investment to meet ROI objectives.  At $300 to $600 per smart phone and tablet plus the monthly access charges this is a major area of cost exposure that the CIO or responsible business manager need to manage.

Top 10 Disasters That Need to be Planned for

Top 10 disasters that businesses should plan for

Business Continuity - Disasters Happen

Disasters Happen – How do you balance the business continuity disaster recovery risk and investment equation? Is the potential risk greater than the investment? Disaster Recovery and Business Continuity planning is often spurred on by major events like earthquakes, floods, tornadoes, and hurricanes. However it is little disasters that case the most damage and require good plans to be in place. Viruses, hackers, workplace sabotage, machine failures and other related mini-disasters happen frequently, but only a small percentage of companies have developed in advance the kind of recovery and crisis management plans that are necessary for business operations to recover and continue. The facts are:

  • 43% of companies experiencing disasters never reopen, and 29% close within two years.
  • 93% of businesses that lost their data center for10 days went bankrupt within one year.
  • 40% of all companies that experience a major disaster will go out of business if they cannot gain access to their data within 24 hours.
 Order Disaster Plan TemplateDisaster Plan Sample

Janco’s own list of top 10 disasters that CIOs and business managers need to plan for are:

  1. Weather related events like floods, tornadoes, hurricanes, forest/brush fires, and sand storms
  2. Facility fires
  3. Water pipe breaks in facility
  4. Fiber or communications line are cut – loss of network
  5. Power failures – Outage or sporadic service
  6. Human error like a redundant systems failure that goes unnoticed and hinders the recovery operation
  7. Earthquake
  8. Security breach hacking and or malicious code
  9. Data corruption and loss – not only from physical device or network failure but also from application and user error
  10. Cascading system failure

Productivity Improved By Telecommuting

Telecommuting PoliciesA growing number of enterprise employees are telecommuting – ranging from ad hoc work from home due to temporary family situations to full-time telework/home work arrangements. In fact, a recent survey found that 23% of the North American and European enterprises (companies with 1,000 or more employees) responded that a significant portion of employees spend 20% or more of their working time telecommuting or working away from the office

Order Outsourcing PolicySample Outsourcing Policy

A study conducted over 10 a month period at CTrip.com, a billion-dollar NASDAQ-listed company based in Shanghai compared the productivity of call-center workers who worked from home four days a week with workers performing the same work from rows of office cubicles.

Home workers were more productive. An analysis showed they answered more calls and worked more hours because they took shorter breaks and used less sick leave. The home workers also reported being happier than the office workers, and fewer of them quit. Retention of quality workers is important to keeping company recruitment and training costs down, so Bloom calls it a “no brainer” for CTrip to offer a working-from-home alternative to other workers. In this case, the average home worker saved the company about $2,000, nearly as much as his or her annual salary.

Unemployment Data — Is The BLS Playing With It?

Feds say they may delay the unemployment report

It is ever so amazing that the feds are now saying that they may delay the unemployment data until after the election. That really raises questions on the validity of the most recent reports. If they do delay, with last month’s major drop in the unemployment rate, we question wither the numbers originally reported for September will be significantly different. If they are then that would be a major blow to the administration that continues the mantra of a major improvement in the economy.

Order Salary Survey    Free Salary Survey

From our data we see a slight leveling off of unemployment, not the drop as reported by the BLS for September. The concern that we have is the low level participation rate. It continues to be the lowest that it has been since the late 1970’s – over 40 years ago!!

Unemployment Data - Work Force Participation

IT Security Decision Process

IT Security Decision Process

Security PoliciesThe IDG Enterprise Role & Influence of the Technology Decision-Maker survey helps CIOs understand their evolving roles and influence in today’s business environment. The study shows that top CIOs are much more involved in every stage of the IT purchasing process than their business management colleagues.

Other findings include:

  • CIOs partner with business executives in the decision-making process and are involved in decisions outside of IT purchases.
  • The number of IT influencers within enterprises continues to grow rapidly.
  • Eighty-five percent of line of business managers view their IT department as a key resource for achieving strategic goals.
Order Security ManualTable of Contents

It is the CIO’s and CISO’s job to identify and present the risks the business may face, but it’s up to the board of directors to make the final decision on the acceptable level of risks. Security decisions should be made taking into consideration all relevant business, economic, organization and technology issues. Factors that could influence the decision-making process include:

  • Economic — the financial risk exposure of a given techinical process or application. IT spending is an investment with real potential benefits, as well as real security risks.
  • Organizational — prior experience with making similar decisions; background knowledge about security in the company; internally established standards; maturity of existing security management processes.
  • Technology — existence of known technical vulnerabilities and risks in the technology stack.
  • Business — relate to the security knowledge and awareness of C-level executives and board members. It is impossible to make meaningful decisions if they don’t realize how security issues may occur at each enterprise level.

The Security Manual is over 240 pages in length. All versions of the Security Manual Template include both the Business IT Impact Questionnaire and the Threat Vulnerability Assessment Tool (they were redesigned to address Sarbanes Oxley compliance).

In addition, the Security Manual Template PREMIUM Edition  contains 16 detail job descriptions that apply specifically to security and Sarbanes Oxley, ISO security domains, ISO 27000 (ISO27001 and ISO27002), PCI-DSS, HIPAA, FIPS 199, and CobiT.

Cloud as part of disaster planning

Cloud as part of disaster planning

Cloud OutsourcingVARs and service providers are seeing that providing physical media to end users upon first backup and on an as-needed basis thereafter, along with overnight shipping of physical media, is an excellent substitute for prohibitively high WAN bandwidth requirements. USB-connected disk drives and/or disk arrays in redundant RAID configurations allow large volumes of data to be reliably transferred in a compact package. A disk array with 10TB of usable capacity, sent via overnight delivery, is comparable to the speed of a 1Gbps WAN connection—but available as-needed, without a large up-front investment, provisioning delays or expensive monthly fees.

Order Cloud Outsourcing Template    Sample Cloud Outsourcing Contract

Below are further tips for seeding and feeding in hybrid cloud backup environments:

  • Don’t begin at the beginning — Even before the first full backup is received at the destination replication server, incremental backups should be sent offsite by wire. This eliminates the inherent vulnerability that occurs when incremental backups are delayed waiting for the initial full backup to be fed to the cloud.
  • Seed and feed when in need — In addition to transporting the first initial full backup, physical media can also be used for feeding: transporting any backup set too large to be replicated conveniently over the WAN. Internet and physical media transfers can be used in any combination, in any sequence.
  • Look both ways — Data transfers on physical media are helpful when restoring one or multiple backup sets from the cloud to the business site. This is especially true in the case of disaster recovery for an entire LAN.
  • Pick your battles — Not all backup sets have to be replicated to the cloud. Administrators should retain the flexibility to pick and choose based on weighing the cost of cloud bandwidth and cloud storage capacity.
  • De-dupe for the win — De-duplication saves money by reducing storage volume and network bandwidth requirements, while shortening backup windows. Moving backup sets in de-duplicated format also accelerates recovery, especially when multiple machines must be recovered quickly.

8 Characteristics of a Good Disaster Recovery Manager

8 Characteristics of a Good Disaster Recovery Manager

The characteristics of a good disaster recovery manager and leader in a crisis like a recovery process are to make decisions which are are situational aware and provide up-to-date information both up and down the organizations. It is too late to work out how you get the information when the crisis has happened, so a way of monitoring potential problems needs to be constantly running. Despite this, when the crisis erupts, managers can still fail if they are not perceived as being “on top of the situation.”

IT Hiring IT Job Descriptions IT Salary Survey   IT Salary Survey  Job Descriptions  

Some ways in which they can show this level of leadership are:

  1. Always tell the truth based on the facts that are available.
  2. If you don’t know answers to a question, explain why and when you might know.
  3. Always follow up on what you promise.
  4. Do not delay making decisions and taking action. If you delay taking action, you almost always make things worse and are seen to be drifting.
  5. Concentrate on protecting reputation, not necessarily minimizing short-term financial loss.
  6. Ensure proper processes and systems are in place so that situation changes can be constantly monitored and responses modified as appropriate.
  7. Communicate with all stakeholders, regularly and often. Make sure technical mechanisms are in place and the correct people are involved.
  8. Ensure that internal and external messages are consistent. Do not tell the media one thing and staff something different.

Read on…

5 tips to improve productivity

5 tips to improve productivity

The Internet is full of ways to improve productivity, but in Jeff Haden’s latest column for Inc., he offers five easy ways to boost employee productivity that you might not have thought of yet. Managers, take note!

  • Add self-esteem incentives. These initiatives are meant to boost employees’ confidence in a way that resounds with them. For some team members, this might mean cross-training in a different department, while for others, it might mean getting the lead role in a crucial project.
  • Jettison unnecessary tasks. Worthless tasks — typically the ones justified by “that’s how we’ve always done things” — only waste time and prevent your teams from doing their best work. Eliminate these mindless tasks and watch productivity soar.
  • Ask your team for suggestions. What could you do to make your employees’ jobs easier? You won’t know unless you ask. “Never force your employees to settle for a ‘same stuff, different day’ work life,” advises Haden. “Status quo is a motivation and productivity killer.”
  • Help out. Every chance you get to help your team is an opportunity to interact with them and check in on their overall well-being in a natural way. You might be surprised by what you learn managing this way.
  • Streamline expectations. “Deciding what to do is important, but often deciding what not to do is even more important,” writes Haden. Help your employees prioritize the most essential aspects of each project, and they’ll spend less time on the less-important things.
Disaster Recovery SecurityCloud DRP SecurityIncident Communication PolicySecurity Audit Program

IT Staff Turnover Rates at Very Low Levels

IT Staff Turnover Rates at Very Low Levels

In a recent level news story in ComputerWorld it was reported that the Society for Information Management has reported that the current staff turnover rates is 5.23%. Janco reviewed it data and found that the staff turnover rates agree with the data that it has.

IT Staff Turnover Rates
In a given year only one in twenty IT pros change jobs

The SIM study, according to ComputerWorld, also found.

  • 60% of IT departments increased salaries, 29% kept pay levels unchanged and salaries declined at 11%.
  • The average CIO tenure reached nearly 6 years in 2012, up from an average of 4.5 years in prior years, the survey found.
  • IT analysts have reduced spending projections in recent years .
  • 48% of IT departments surveyed said their budgets increased from the prior year.
    • 46% of respondents expect budgets to increase next year
    • 54% said their budgets will remain stable or be reduced.
    • 36% of IT budgets, on average, were spent on outsourcing, up from an average of 28% last year.
    • The percentage of IT budgets spent on outsourcing is expected to remain at 36% next year, but the share of outsourced work done offshore will rise from 5% to 7% next year.
    • 4% of IT budgets this year are being spent on external cloud and 5% on internal clouds

The data from SIM is interesting in that is shows the same trends that we have had at Janco for the past few years.  What is important from this set of information is that the economy has not recovered as of yet.

This is all driven by the uncertainty in the the world.  Everything from Europe and EU issues, to political conflicts between China and Japan, and to the Middle East.

IT Job Market is Poor at Best

IT Job Market Is Poor At Best

The information technology job market in the U.S. shrank by 6,600 jobs in September, and the number of IT jobs supposedly added in July and August was slashed, consulting firm Janco Associates reported Friday.

IT Job Market Trend Moving Average Workforce Participation Percentage

The jobs picture for IT professionals is not bright, Janco CEO Victor Janulaitis said in a statement. Complicating matters is the fact that the IT jobs numbers from the U.S. Bureau of Labor Statistics have proved unreliable recently, he said.

“Looking back at historical data, it seems the BLS data over-reports the number of jobs created and then adjusts downward,” Janulaitis said. “The BLS keeps on downgrading the number of (IT) jobs that are created in a given month, one or two months after the fact.”

Order Salary Survey    Free Salary Survey

In data out Friday, the BLS adjusted down the number of IT jobs added in August to 3,200 from 12,400. And it cut the number of jobs added in July for the second straight month. The BLS now says 11,000 IT jobs were added in July, down from its September estimate of 13,600 and August estimate of 20,400. Janco parsed the latest BLS data to come up with the decline of 6,600 IT jobs in September.

The stock market responded positively to the news that the U.S. unemployment rate had dipped to 7.8% in September from 8.1% in August. But while the overall U.S. job market added 114,000 jobs, more than 400,000 people dropped out of the labor force, Janulaitis said. Most of the jobs added were in the public sector, he said.

The Dow Jones Industrial Average climbed to its highest level in nearly five years Friday on the jobs report, Reuters reported. The S&P 500 is also near a five-year high. The unemployment rate is its lowest since January 2009.

The latest jobs data provided fodder for the 2012 election.

“This is not what a real recovery looks like,” Republican presidential candidate Mitt Romney said. “We created fewer jobs in September than in August, and fewer jobs in August than in July, and we’ve lost over 600,000 manufacturing jobs since President Obama took office.”

The drop in the unemployment rate could provide a boost to the re-election hopes of President Barack Obama, Reuters said.

“This morning, we found out that the unemployment rate has fallen to its lowest level since I took office,” Obama told a crowd of supporters at George Mason University in Fairfax, Va., on Friday, Yahoo News reported. “More Americans entered the work force, more people are getting jobs.”

The jobs report was downbeat for tech, but a continuing of chief information officers by Janco finds that many company CIOs are cautiously optimistic that IT hiring will improve in 2013. “In telephone interviews in late September of 92 U.S.-based CIOs, we found that many are looking ahead to a brighter future with increased staffing in late spring and early summer,” Janulaitis said. “CIOs are keeping their current overall (full-time equivalent) head counts level but are looking to replace consultants and contractors with full-time employees.”

But CIOs were less optimistic in the recent survey than they were in the prior survey, Janulaitis told IBD. “A month and a half ago, one in five (companies) was going to be hiring. Now it’s one in 10.”

10 Things to do to Increase Your Chance of Getting a Raise

10 Things to do to Increase Your Chance of Getting a Raise

Growth of IT job market continues to slow down and many companies are reducing target raises in their new budgets

What are the ways that IT Professionals can get an increase in compensation?  The easiest way it to get promoted to a senior management position, but many technologists do not want to do that. Unfortunately, that is often the only avenue in many companies.

IT Job Descriptions  IT Hiring Kit  IT Salary Survey
Download Salary Survey

But what if you enjoy the technical aspects of the job and don’t want to move away from that? Here are some things you can do to boost your salary in the position you’re already in:

  1. Stay ahead of the crowd with technology – Be aware of what is new and what is hot.  If you are the first one there with a technology or solution you will show your value.  However you want to be able to apply the technology to a business issue
  2. Get a certification  – With a certification you typically gain addition skills which have value if that is an area that your CIO is moving
  3. Use the latest technology and tools – Do not depend on  your employer for everything. When the new technology comes out get it and use it.
  4. Provide peers with insight and training on your area of expertise – Share with others your insight and knowledge.  When your manager sees you doing that it only increases your value in their eyes.
  5. Fit into the organization as a team player– Do not be a loner  join in with other IT staff members and go out after work and have a relationship that goes beyond the office
  6. Be a focal point in your area of technical expertise – Create an on-line presence. Soup up your Facebook, Twitter, LinkedIn and social media presence with affiliations with some prestigious companies and technical organizations. Create your own blog in which you write about technical issues that you are an expert in. Contribute to on-line tech publications and blogs.
  7. Market your skills – Create a blog.  Blogs not only showcase your knowledge, but search engines like the frequent stream of fresh content.  Give speeches. You can do this in tech organizations that you belong to. Send speech topics to event organizers and maybe they’ll take you up on one.
  8. Network with IT Pros in other organizations that have the same technical responsibilities – This is also a great way to learn what is hot and what is not.  In addition this can lead to learning what others in your field are getting paid
  9.  Make users love you  – Many tech pros consider it a  good day if they don’t have to interact with anyone. But if you’re willing to  help end-users with the software (addressing problems but also training them  how to use it), you become the go-to person and your name that floats into conversations most often. Being the company expert on an application does make  you more important.
  10. Keep your ear to the ground and listen to where the CIO and company are moving – If a company is moving into unknown territory (like the Cloud and BYOD), management will want to learn everything they can. If you’ are  the person who can answer all the questions, you’ll become prominent on the radar screens, and thereby raising your professional profile.

CIO and Productivity

CIOs drive productivity

Looking ahead, managers and CIOs in particular have a focus on productivity.  That not only applies to the IT staff but to all of the users of IT services. Here are a few things to take into consideration when trying to raise the level of productivity.

  1. Create a pleasant environment both in the office and the online environment
  2. Keep your employees and users happy
  3. Assign clear service levels, responsibilities and accountabilities
  4. Review all of your employee and user requirements and see they are met
  5. Communicate with everyone in coordinated way
  6. Encourage and motivate employees and users to work as a team
  7. Set realistic targets for what is to be accomplished
  8. Have clear plans in place and follow them
  9. Focus on results versus meetings and paperwork
  10. Train everyone – often even if repeated

CIO Role Defined Read On…