Telecommunications Jobs Eliminated as Automation Takes Hold
Telecommunications jobs eliminated as many traditional functions are automated as auto attendants (Voice Mail) are now standard. Also, with increased dependence on WiFi, VoIP and telecommuting employees there is a decreasing requirement for companies to have their own dedicated Telecommunication Departments. Now the primary role of telecom pros is compliance and coordination with the large suppliers of services and products as in-house telephone switches are no longer required by many.
In the 1980’s and 1990’s almost every company had its own payroll system with a support staff. As time progressed, standard software packages and payroll services took over. The number of IT professionals in IT Departments who specialized on payroll was significantly reduced or eliminated. The functional support moved to the operational side of the business. Most often those functions were regulated to the Human Resources Department
50% of Telecommunications Jobs Eliminated
In the 19 years since 2000, the number of telecommunication jobs has fallen from 1.4 million to just over 700,000. In addition, that trend is continuing. Automation is taking hold and IT Professionals dedicated to telecommunications are going the way of the switch board operators and office receptionists.
The driving force is automation of routine functions to eliminate the need for expensive staff. We only see that trend continuing. We forecast that in 10 more years telecommunication staff at most organizations will be no existent.
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