Tag Archives: desktop computer

Driver Support Review

Driver Support Review – Customer Service

Driver Support Review is mixed.  The product / service is a good offering but there are some areas of concern that you need to be aware of if you use this producrt.

Functionality – the product does not work with a number of software virus / malware checkers. For example. the service will NOT run with Malwarebytes without modifications to the the exclusion file which is understandable.  However the issue is that Driver Support (DS)  does not give you any help on the files that need to be put in the exclusion file.  In addition, to get this to work it took several phone calls to their customer service group.  It did not help that the CS staff is located in Jamaica and their English skills are poor at best.

Registration key issues – We purchased the premium version of the product which was to allow us to register up to 5 PCs.  When we tried to register the 4th PC, the program told us that we had exceeded the number of machines that could be registered.

We went to the customer portal.  It showed that we had 3 PC installed and that we had one registration left to use.  3 plus 1 does not equal 5.  Also there is no way for the user to delete a machine.

Now the really interesting process follows.  We tried to contact the company and got ah email message that the “Office was closed”.  We sent several email over the next few days and go NO response.  We finally called them when they said their office was open.  The first two people we talked to have very poor English and we were disconnected in the transfer process.  Finally we got to the CS technicain in our 4th call.  There was an ECHO on the line on all of the phone calls.

We explained the issue to the person and were told they had to route the problem to their engineers who were in the US and it would take 24 hours for them to get back to me.

We cannot in good judgement recommend this product eventhough the driver update service they offer is excellent.

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Technology Acquisition

Technology Acquisition – Desktop Computer Shopping

Technology Acquisition Policy - Desktop Computer ShoppingTechnology Acquisition – Desktop Computer Shopping via the Internet is a way that companies and individuals get the latest technology.  No longer is it the computer salesman at the office or going into a brick and mortar store.

One of the first things that we found is most of the larger companies like HP, Dell, and Lenovo have great selections of desktops.  The major issue that you quickly discover is that the technology they are selling you is at least 3 to 5 years old.  In some cases, the desktops and laptops are close to end of life.

A sign of the age of technology offered is the appearance of those offerings in big box stores and special sales which discount  those configurations by 20% to 50% off of list prices.  That is not hard to understand when you look at the business model for those companies.  By the time the technology is released and made stable, the companies need to ramp up manufacturing to hit the masses.  However, these same vendors will go thru “real-time” product refreshes to update to more recent technology and stay relevant – but they still are behind the technology curve.

A better solution

In our last acquisition for power desktop workstations we found a company  that really stood out – Velocity Micro (VM) – https://www.velocitymicro.com. VM sells custom desktop computers that are worth a look for the following reasons:

  1. The company assembles and stress tests 100% of the computers they sell.  As an added benefit they do all of this in the U.S.  That is opposed to some of the major manufacturers who send 100% of their order to China, only do power on test and then ship it to the U.S.
  2. Ordered equipment is usually delivered in a less than 2 weeks.  That is a far cry from 3 to 4 week delivery time for desktops configured in the U.S., assembled in the China, and then shipped to the customer.
  3. VM has a dedicated support staff that is in the U.S. and has the unique ability to listen to customer requirements.  The majors have preset packages that they push even they do not fit the customer’s requirements.
  4. VM does not add “bloatware” to the computers it sells.  Almost every major vendor ships computers with not only “free” software trials, but also software that ties the computer to them with  preset  proprietary software.
  5. VM ships systems with a basic OS and OEM media.  With that if the system OS needs to be regenerated, the user has all of the options available to the user.
  6. The cost of the power professional workstation from VM was just over $3,000.  A similar, but less powerful system from HP and Dell was  configured at a cost of $4,200.

For those reasons, we strongly recommend Velocity Micro as a vendor to evaluate when looking for technology acquisition.

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